Customer Relations

Obtaining best-in-class customer service is more attention to details and attitude than the systems involved. However, in this day and age, having a system which your associates will accurately use is more important than ever. Customer Service drives retention, a critical need in every business. Connecting the web and its feel with a consistent personal approach is critical.

Whether for a small local operation or a mid-sized global business, we have the knowledge and skills to work with you to transform your business.

Improved Customer Service thru Measures and Roles

• Lead the design and fine-tuning of the Customer Service department for a mid-sized Equipment wholesaler and servicer. Roles were redesigned and personnel were right assigned with no layoffs.
• RESULTS: Service Revenue up 20%, Time to Service improved, Accounts Receivable down due to clean billing.